Your Privacy Is Not Negotiable at 1Bet PH
When you play at1Bet PH, you trust us with personal information — and that trust is something we never take lightly. ThisPrivacy Policy explains exactly what data we collect from Filipino players, how we use it, who we may share it with, and what rights you have over your own information.
We operate under the applicable data privacy regulations in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. Whether you're placing a bet on your favourite PBA team, spinning the jackpot slots, or cashing out via GCash, your data is handled with the same level of care throughout.
By creating an account or continuing to use 1Bet PH, you acknowledge that you've read and understood this privacy policy. Kung may katanungan ka, we're always here to help — just reach out to our support team.
Safe & Secure Transactions
From GCash top-ups to InstaPay withdrawals, your payment details stay encrypted and protected at every step.
Six Pillars of Your Privacy at 1Bet PH
Data Encryption
All data sent between your device and our servers is protected by TLS/SSL encryption — the same standard banks use. Your 1Bet PH privacy is never compromised.
Account Security
We use multi-layer authentication and secure session management so only you can access your 1Bet PH account. No unauthorised access, period.
No Unnecessary Sharing
We never sell your personal data to third-party advertisers. Any data shared with partners is strictly limited to what's needed to run our services.
Transparent Data Use
This privacy policy is written in plain, straightforward language — not legal jargon — so every Filipino player fully understands how their data is used.
Your Right to Control
You can request access to, correction of, or deletion of your personal data at any time. Your data, your rules — that's the 1Bet PH commitment.
Philippine Law Compliance
We fully comply with RA 10173 (Data Privacy Act) and National Privacy Commission guidelines — because playing by the rules matters, on and off the platform.
1. Information We Collect
When you register and use 1Bet PH, we collect certain personal information to provide you with a safe, smooth, and personalised gaming experience. The types of data we collect include:
- Registration data: Full name, date of birth, email address, mobile number, and residential address in the Philippines.
- Identity verification: Government-issued ID (e.g., Philippine passport, SS card, driver's licence, PhilHealth ID) for KYC compliance and responsible gaming.
- Financial data: Payment account details such as your GCash number, Maya account, BDO/BPI/UnionBank online banking credentials (we never store full card numbers), and transaction history.
- Device and usage data: IP address, browser type, operating system, pages visited, game logs, session duration, and betting history.
- Communications: Messages you send to our customer support, survey responses, and any feedback you share with us.
- Location data: General location data to comply with geo-restriction requirements and ensure service is only available where permitted.
We only collect information that is necessary, relevant, and proportionate to the purpose it is collected for. Hindikami mangongolekta ng data na hindi namin kailangan.
2. How We Use Your Information
The personal data collected from 1Bet PH members is used for the following purposes:
- Account management: To create, verify, and maintain your 1Bet PH account, and to authenticate your identity each time you log in.
- Service delivery: To process bets, handle deposits and withdrawals via GCash, Maya, InstaPay/PESONet, Visa/Mastercard, and other local payment methods, and to give you access to our full game library.
- Legal compliance: To meet Anti-Money Laundering Act (AMLA) requirements, Know Your Customer (KYC) obligations, and the responsible gaming regulations of our licensing authority.
- Promotions and bonuses: To send you information about 1Bet PH offers, new game launches, and personalised promotions you've opted into. You can unsubscribe any time.
- Security and fraud prevention: To detect, investigate, and prevent suspicious activity, unauthorised access, and fraudulent transactions on your account.
- Customer support: To respond to your inquiries, resolve disputes, and improve our support service based on your feedback.
- Platform improvement: To analyse usage trends and fix bugs so we can keep making1Bet PH better for every Filipino player.
Data Used Only for Your Benefit
Your betting history and preferences help us tailor promotions and game recommendations that are actually relevant to you — not random, not intrusive.
VIP Members Get Extra Protection
1Bet PH VIP Club members enjoy enhanced account monitoring and dedicated privacy support to keep their high-value gaming experience safe and confidential.
3. Data Sharing and Disclosure
1Bet PH does not sell, rent, or trade your personal data to outside parties for their marketing purposes. We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party vendors who help us operate the platform (e.g., payment processors, identity verification services, cloud infrastructure providers) are given only the minimum data they need and are bound by strict confidentiality agreements.
- Regulatory and legal authorities: We may disclose information to the relevant government authorities — such as the AMLC, NPC, or law enforcement — when required by Philippine law or a valid court order.
- Responsible gaming partners: With your consent, we may share relevant data with responsible gaming organisations to provide counseling or intervention services if a concern is raised.
- Business transfers: In the event of a merger, acquisition, or business restructuring, your data may be transferred to the successor entity, provided that the same level of data protection is maintained.
All third parties with whom we share data are required to handle it in accordance with this1Bet PH privacy policy and applicable Philippine data protection laws.
4. Data Storage and Security
We take the security of your personal data very seriously. 1Bet PH implements a range of technical and organisational measures to prevent unauthorised access, loss, misuse, disclosure, or destruction of your data, including:
- 256-bit TLS/SSL encryption for all data in transit between your browser or app and our servers.
- Secure, encrypted storage for sensitive data at rest, including financial records and identity documents.
- Role-based access controls — only authorised 1Bet PH staff with a legitimate business need can access your personal information.
- Regular security audits, penetration testing, and vulnerability assessments of our systems.
- Two-factor authentication (2FA) options for player accounts to add an extra layer of login protection.
Your data is stored on secure servers located within or accessible from the Philippines or other jurisdictions with adequate data protection safeguards. We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by law — generally up to five (5) years after your account is closed, in line with AMLA record-keeping requirements.
5. Your Privacy Rights
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1Bet PH:
- Right to be informed: You have the right to know what personal data we hold about you and how it is being processed.
- Right of access: You can request a copy of your personal data at any time by contacting our Data Protection Officer (DPO).
- Right to rectification: If any of your data is inaccurate or incomplete, you can request that we correct it. You can also update most details directly in your account settings.
- Right to erasure: Subject to legal retention requirements, you may request the deletion of your personal data when it is no longer necessary for the purpose it was collected.
- Right to data portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
- Right to object: You can object to the processing of your personal data for direct marketing purposes at any time by updating your communication preferences or contacting support.
- Right to lodge a complaint: If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, send an email to our DPO at privacy@1betph.com. We will respond within fifteen (15) working days.
6. Cookies and Tracking Technologies
1Bet PH uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and gather analytics about how our site is used. Here's a breakdown of what we use:
- Essential cookies: Required for the website to function properly — things like keeping you logged in and remembering items in your account.
- Analytics cookies: Help us understand how players navigate1Bet PH so we can improve layout, speed, and game discovery. These are anonymised and aggregated.
- Preference cookies: Store your language, display, and notification preferences so you don't have to set them every time.
- Marketing cookies: Used to show you relevant 1Bet PH promotions and prevent the same ads from appearing too frequently. Only activated with your consent.
You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the1Bet PH platform.
7. Minors and Responsible Gaming
1Bet PH is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires age verification, and we conduct regular checks to ensure compliance. If we discover that we have inadvertently collected data from a minor, we will immediately delete that account and all associated personal information.
If you believe a minor has registered on our platform, please contact us immediately at privacy@1betph.com so we can take swift action. For more information about our player protection measures, please visit our Responsible Gaming page.
8. Changes to This Privacy Policy
We may update this 1Bet PH privacy policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. When we make significant changes, we will:
- Post the updated policy on this page with a revised "Last updated" date at the top.
- Send a notification to your registered email address or via an in-app message.
- Where required by law, request your explicit consent before applying material changes to how we process your data.
We encourage you to review this page periodically to stay informed. Your continued use of 1Bet PH after the effective date of any changes constitutes your acceptance of the updated privacy policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way1Bet PH handles your personal data, please reach out to us:
- Email: privacy@1betph.com
- Data Protection Officer: DPO, 1Bet PH Operations
- Support hours: Monday to Sunday, 8:00 AM – 11:00 PM (Philippine Standard Time)
- Support page: Visit our FAQ for quick answers to common questions.
For formal data privacy complaints that remain unresolved after contacting us, you may also reach theNational Privacy Commission at info.commissioner@privacy.gov.ph.
Play with Confidence at 1Bet PH
Now that you know exactly how we protect your privacy, it's time to enjoy what1Bet PH has to offer — safe, licensed, and built for Filipino players.